Customer information
Find the right support, subscription controls and purchase policies for your product and the service that billed you.
Your selected offer shows the exact price, currency, any introductory or trial period, and renewal frequency before payment. Auto-renewing subscriptions continue until canceled under that offer’s terms. One-time upgrades are separate purchases.
Web and app-store purchases follow their respective billing and management routes. Access and account linking depend on the product and plan; purchasing one service does not automatically establish access to another.
For a web purchase, use Inlecto’s billing controls and product policies. For an app-store purchase, use the store account shown on your receipt.
The Inlecto family also includes Inlecto IQ and Inlecto Soulmate. Each service has its own offer and subscription terms.
Contact Nutrinaut for product or access help. Use Apple or Google Play for subscriptions billed through that store.
For purchases billed by Apple, manage the subscription or request a refund through Apple. Contact Origin Labs for product or access questions.
Use the account that made the purchase. Canceling renewal and requesting a refund are separate actions; eligibility follows the applicable purchase terms and consumer rights.
Tell us the product, purchase channel, account email and receipt or order reference. Describe the access or billing issue. Keep passwords, full card numbers and card security codes out of your message.
Origin Labs s.r.o. · IČO 28204352 · VAT CZ28204352. Contact and company details.
